Century CRM and Ordering
Century CRM and Ordering provides telecommunication service providers with a ready-to-use solution ordering solution, enabling them to focus on creative marketing work during service package composition and on revenue generation through effective operations.
Supports Triple-play and Quadruple-play service bundles as default
Century CRM and Ordering responds to the needs of today's telecom providers for converged services; It natively supports complex, convergent service bundles.
Ready for immediate use
Century CRM and Ordering provides the configuration for most telecommunication services out of the box. This ready-to-use solution enables the service provider to focus on service bundling instead of spending revenues on adapting a generic CRM to the basics of the telecommunications business.
Pre-integrated CRM and Ordering functions
Century CRM and Ordering provides seamlessly integrated customer management, sales and order entry and order fulfillment functions. This is achieved through the function of a centralized product catalog that serves as the sole configuration entry point for the whole suite of modules. When the configuration of the product catalog is changed, all changes are automatically propagated into all surrounding components.
Multi-channeled order entry
Telecommunications providers are using Century CRM and Ordering to enable their customers to order and manage their services through self-care, to empower their resellers with a web-enabled POS application and, at the same time, to serve those customers who prefer to call, email or instant message the call center.
Rapid integration with partnering service providers
Century CRM and Ordering not only enables fast integration with other third-party systems of the telecommunications service provider, but also provides a rapid integration layer for setting up communications with partnering service providers.
Century CRM and Ordering is made up of the following modules
Century Customer Manager | Century Product Framework |
| Enables rapid deployment of products and supports Customer Management, Order Entry, Customer Hierarchy Management, and Contract management. | Stand-alone product framework and catalog that supports creation, management and configuration of Telecom services. |
Century Service Orchestrator | Century Web Portal |
| Integrated service order management platform that enables end-to-end order / service fulfillment. | Multi-channel portal that enables rapid deployment of products and supports both Consumer and Enterprise self care. The product supports Customer Account Management, Service Ordering, Trouble Management, Sales, Self Care and more. |