Managed Services
At Excelacom we offer a core group of managed services, managed testing and quality assurance, and our Service Center. Or you can work with our IT experts to identify which of our more customized, value-added services will meet your specific requirements.
We manage all phases of your project from initial consultation to final installation and ongoing support using a rigorous project management model called the Client Engagement Model. This model applies SEI CMMI-compliant processes resulting in thorough and disciplined software design, development, testing, documentation, and maintenance. Each phase of the development cycle is executed in a disciplined fashion in order to ensure that the finished product is of high quality and meets the customer's needs.
Managed Application Services: We offer a full range of application support services including development, maintenance support and operations. Our expertise stems from decades of industry leadership in major systems development programs and operations.
Performance Management Services: Our Performance Management services are an integrated approach to performance monitoring, analyzing and tuning resources to meet the customer's requirements. As an integrated approach to performance and availability we implement processes, methods, and tools that have been proven by the success of previous projects.
Managed Testing and Quality Assurance Services: At Excelacom we have incorporated testing process and risk management tools, best practices and our global outsourcing center into a testing and QA Framework based upon a Risk and Requirements Testing approach. This tested and proven approach provides innovative and cost-effective testing methodologies and processes for successful project delivery.
Solution Center: The Solution Center offers a range of services that are designed to improve the operational performance of complex businesses, including the communications industry. These solutions include billing operations, call center operations and order lifecycle operations.