Century™ Mobile
Century Mobile is a comprehensive and robust system that enables any wireless organization to manage, coordinate, and synchronize all service delivery components, including ordering, activation, handset logistics and customer relationship management. Century Mobile also has solutions for standard business processes such as help desk support and order management.
Century Mobile is a modular, web-centric platform that provides:
Customer Management: Tracks all critical customer data, including customer details, contacts, billing accounts, addresses, contracts and contract approval requests.
Product Catalog: Provides flexible product and service definitions.
Service Provisioning and Workflow: Allows users to create, validate and manage service orders.
Customer Support: Combined with integrated trouble ticketing, notes and follow-up system this application maintains tickets, ticket relationships, ticket assignments, escalations, and reporting.
Management Reporting: A comprehensive set of reports that can be customized by multiple selection criteria and downloaded into Excel® for further data manipulation and analysis.
Customer Self Service: Authorized customers have direct access to Vision, our customer care application, information via the Customer Connect Web Portal.