MVNO Services
Excelacom's Mobile Virtual Network Operator (MVNO) consulting services offer both mature and startup clients with access to repeatable, scalable and cost effective market services. We can enhance your overall business by helping you launch new services to the market while improving processes, procedures and quality. This is accomplished through our packaged MVNO solutions and flexible services that have been used across MVNO's nationwide. Our services include:
Quality Assurance: Our quality assurance and testing services help MVNO's establish both modular, as well as end-to-end product and solution testing. These services ensure all vendor software is designed and working as needed. Our flexible solution runs in 24 hour cycles both on and offshore and can meet the most aggressive business timelines cost-effectively. This packaged solution includes over 2000 scenarios and test cases, metrics and reporting templates, business owner reviews and more.
Vendor, Release and Program Management: Our services include the management of large scale releases, including a complete MVNO business launch at a Program Level. Excelacom's Vendor and Release Management services are key to harnessing the large number of vendor products within a virtual environment. Post launch, we will continue to support the delivery of new services to the market as well as new functionality into the business. We have performed these services for multiple MVNOs nationwide. Our packaged services include launch rollout plans, feature release plans, vendor management diagrams and templates as well as release management templates, all specific to MVNOs.
Business Process Definition and Redesign: Our services include both business process definition and redesign for MVNO's. We have diagrams, templates and other assets for MVNO processes, procedures and business flows necessary to launch and operate business.
Development: Excelacom provides MVNO development services for websites, billing systems, knowledge management systems, production monitoring systems and more. Our highly skilled development staff stays current on the latest technology. This service is scalable and cost effective in that we can utilize both on and offshore development staff if necessary. This allows for a rapid release of software based on aggressive business timelines at a cost effective price point.
Production Management and Operations: Our Production Management and Operations services include definition, management and support for an MVNO's production environment. This packaged service is made up of templates, processes, procedures and products utilized to effectively manage, launch, support and monitor the production environment. Services include Production and Release Management, Help Desk Tier 1 and 2, System Monitoring, User Experience Monitoring of the handset, Order Fallout Management and more.
Data Warehouse Services: Our Data Warehouse services include development, support, and management of all MVNO data warehouse operations. This service includes system design templates, data mapping documentation, status reporting templates, release management forms, and an extensive knowledge base. Our complete package delivers hardware, software, resources, and best practices through out the system development life cycle.