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Business

Strategy & Transformation Change Management Vendor Selection

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Excelacom designed and implemented a new service delivery process which improved the accuracy of orders by 70%.

Challenges

This organization was struggling to keep pace with incoming sales orders and delivery. Their existing sales process was decentralized and lacked automation which led to significant fallout during order fulfilment and service delivery.

Solutions

  • Reviewed all existing processes and identified gaps within the sales and service delivery organization.
  • Designed and implemented a new standardized end-to-end process.
  • Introduced a new sales support channel to focus on back office functions.

Benefits

  • Improved accuracy of orders by 70% with validation checkpoints to prevent leakage and reduce the number of failed installations.
  • Improved time to revenue. With the new streamlined process, order delivery times were more efficient and took less time to complete.
  • Better customer experience. The new sales support channel team and standardized processes allowed the sales team to focus on customers, not on inefficient processes.

Conquer Complexity. Unleash Opportunity.