Solution Center
At Excelacom we have developed the concept of Solution Center services to address the growing needs of our customers. Solution Center brings together people, processes and technology to deal with non-core business activities enabling you to concentrate on core business objectives. This approach is set up to help you maximize your team's performance while minimizing the costs associated with lost time and deadlines associated with revenue generation.
We manage a variety business processes through out your customer lifecycle, back office activities and data and process migration and transition. Our resources are onshore (both onsite and remote offsite), near-shore and offshore to give you the best combination of expertise to suit your needs. Our client engagement framework and methodology have been developed to ensure the successful outcome of each engagement.
Our solutions Center services include
Ordering and order process management
Excelacom's industry experience, our technology and our best practices around ordering and order management services use either our Century SOA technology suite or your proprietary systems. Our services focus on operating your ordering systems to maintain high levels of customer satisfaction, while automating systems integration areas that eliminate manual activities (cost, errors) involved in the ordering process.
Billing and Revenue cycle process management
Our business was founded on our billing systems experience, which we combine with our technology and best practices to deliver billing and revenue management services that use either our Century SOA technology suite or your proprietary systems. We can lower your costs per invoice and average about $0.75-$1.00 per invoice (depending on volume) not including postage expenses, and we will provide a comprehensive customer care strategy to minimize long-term billing costs, revenue leakage, and lost revenue.
Business Process Monitoring, Measurement, metrics and reporting
Excelacom's industry experience, our technology and our best practices combine to deliver high quality business process monitoring services. Our telecommunications business model represents all business activities involved in customer care, and we have many of the KPIs identified. We gather the information from the BSS/OSS systems and provide real-time metrics and management reports that can be used to identify exactly what is occurring in your business.
Data Transformation and conversion
Excelacom's data transformation and conversion services are delivered on a per-record cost that assists with your data conversion activities, or we can perform all your data transformation activities providing you with data transformed from the original sources to the new specification.