Century Customer Manager allows telecommunications/cable operators to comprehensively manage the treatment of their customer base. Customer service representatives can not only manage customer records and information about communications with customers, but also can easily place, revise and track orders.
The order entry functionality acquires all necessary definitions of services, products, bundles and pricing involved in the order composition process from the Product Framework.
Century Customer Manager works as an ideal tool for operating a call center, but also serves as a tool that enables sales agents and key account managers to track, manage and expand their customer base.
Capture and manage customer information, including credit checks, tax-exempt status, and all service and billing details.
Create hierarchy templates, then manage business rules, node properties and order hierarchy.
Handle order entry for products and services, including plan/feature selection, availability checks, and execution and submission.
Capture payment and contract information/validation, with support for different payment methods.
Improved Accuracy of Service Orders
Validation checkpoints now prevent leakage and reduce the number of failed installations for this Tier 1 Cable and Media Company.
Reduced Time-to-Market using Cloud
Cloud-based offerings improve the customer experience for this global leader in business communications.
Innovation meets performance.