Century Digital Portals provide mobile applications and web-based customer management and self-care functions for consumer and business customers through multiple customer channels. The portal improves the quality and efficiency of various sales functions for both enterprise and retail customers.
Features include: Sales, Account Management and Self Care Features.
Functionality include: Learn, Shopping Cart, Rate Plan selection, Service Configuration, Order Tracking, Store Locator, Service Availability, Porting, Branded and themed site layout, Customer Hierarchy Management, Customer Account Management, Service Management, Consumer and Enterprise Self Care, Web Analytics, User Identity and Credit Check, Promotions and Discounts, Trouble Tickets, Bill Presentation and Payment, Voice, SMS, International, Roaming, and Data-and Event-based service usage views.
Improved Accuracy of Service Orders
Validation checkpoints now prevent leakage and reduce the number of failed installations for this Tier 1 Cable and Media Company.
Reduced Time-to-Market using Cloud
Cloud-based offerings improve the customer experience for this global leader in business communications.
Innovation meets performance.