Century Service Orchestrator encompasses the fulfillment side of the ordering process. Any order composed and placed through the components of Century described above goes to the Service Orchestrator, which automates and manages the entire order fulfillment process.
This component provides not only a management view over the whole fulfillment process, but also a comprehensive set of management reports. Service Orchestrator comes with a user-friendly management GUI for support and maintenance specialists.
Century's underlying workflow technology accommodates alternative processes in case certain fulfillment steps fail.
Improved Accuracy of Service Orders
Validation checkpoints now prevent leakage and reduce the number of failed installations for this Tier 1 Cable and Media Company.
Reduced Time-to-Market using Cloud
Cloud-based offerings improve the customer experience for this global leader in business communications.
Innovation meets performance.