Apr 17, 2018
Artificial Intelligence. The words themselves sound complex, and that may be off-putting to communications service providers (CSPs) struggling to determine how AI might help their business grow. There are so many questions for service providers … Why should you care about AI? Why now? What are some of your peers doing in the AI space? What are the challenges and barriers in adoption of AI? Where should you start?
It’s that last one—where should I get started?—that trips up many service providers. Because AI can be applicable in literally hundreds of areas within a CSP’s business, it’s often difficult to determine where the most impact will be quickly felt. The nine areas below provide a look at where CSPs are likely to see strong results from their AI initiatives:
Regardless of where CSPs start their initiatives, incorporating AI into processes across the business can help them make big strides in reducing costs, automating processes and improving the customer experience. It starts with taking the first step.
Priyank Mohan is the Head of Artificial Intelligence and Advanced Analytics at Excelacom.More about Priyank
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