- Authors
-
- All
- Yossi Abraham
- Anup Abraham, MBA, PMI-ACP, PMP
- Samia Bounaira
- Candi Chen
- James Comfort
- Stephanie Cosgrove
- Dinesh Dhanasekharan
- Jose Diaz
- David Eckels
- Alexis Hawkins
- Matthew Hinthorn
- Noelle Jesus
- Rachna Jethwani
- Haim Kantor
- Tom Kozielski
- David Krhut
- Petr Lazecký
- Kelly LeBoeuf
- Olivia Lynch
- Angela McIntyre
- Reza Mehran-Nejad
- Wassay Mohammad Ali
- Priyank Mohan
- Sruti Palepu
- Joe Petrides
- Patrick Philip
- Ashwin Ramakrishnan
- Tal Rotman
- Roman Rusinski
- Katie Siekierka
- Havish Timmaraju
- Kristie West
Blogs
-
Havish
TimmarajuAdaptive Customer Management Creates Exceptional Customer Experience Through Big Data Analytics
As a society, we collect an awful lot of data: about people, about processes, about things. The volume, variety and velocity of Big Data is growing exponentially, and over the next 10 years, global traffic is predicted to reach over 100 trillion gigabytes.
Read more -
Samia
BounairaOvercoming OTT Pressures in Latin America
The Latin American market is large, complex and full of contrasts. Latin America cannot be seen as one single region while defining a market strategy; rather it is characterized by a set of countries with major differences in specific political, economic and social aspects, each with their own customs and habits.
Read more -
Havish
TimmarajuUsing Big Data to Create Premium Customer Experiences with ACM
As systems become increasingly intelligent, companies are able to collect extraordinary amounts of data about their products and their customers. The term “big data” emerged several years ago to describe this large volume of both structured and unstructured data. But it’s not the volume of data that’s important, rather, it’s what companies do with the data that matters
Read more -
Kristie
WestTop 10 Factors for a Successful Migration Strategy
Over the past few years, Next Generation Network migration has been one of the most popular topics in the Communication and Media industry. Those carriers initially reluctant to consider and start the migration process are beginning to feel a true sense of urgency as the competitive market continues to transform and grow.
Read more -
Havish
TimmarajuAdaptive Customer Management Leverages Big Data for Superior Customer Experiences
We hear a lot about Big Data, but data alone is virtually useless unless organizations can extract meaning from the volumes of data collected by their systems. For communications service providers (CSPs), Adaptive Customer Management (ACM) has emerged as a technology that service providers can use to gather data about customers and key processes, match that data with customer behavior and context and in turn, improve the customer journey by creating better customer experiences that lead to increased revenue for the CSP.
Read more
Innovation meets performance.