Feb 03, 2016
Machine-to-machine communications (M2M) and the Internet of Things (IoT) are completely changing business and consumer relationships in virtually every industry. Our coffee machines, washing machines and printers now have the ability to sense when we are running low on supplies – and automatically re-order our favorite products.
Feb 02, 2016
Forrester revealed that if a consumer has a poor experience, 89% are willing to switch providers. This statistic alone indicates how important it is to keep your customers happy. CEM is crucial for all businesses and is a strategy that calls for careful planning, process changes and technologies.
Jan 27, 2016
In 2001, the analyst firm MetaGroup (now Gartner) introduced us to the 3Vs of 3D Data: Volume, Velocity and Variety. Fifteen years on, Big Data is now on everyone's priority list. It continues to be an area of very active research and development across every portion of the telecom ecosystem.
Jan 14, 2016
The 2016 Consumer Electronic Show (CES) was one for the books. This was my first CES and I already can’t wait until next year! Having a first-hand sneak peek into the latest technology before it’s even on the market was extremely rewarding, exciting, but also overwhelming at times.
Jan 04, 2016
While Latin American markets overall are showing slow regional economic growth, one bright spot is the Latin America telecom landscape, which is emerging as one of the world’s fastest-growing markets. Despite an uncertain regulatory environment, Latin America continues to show substantial opportunities, especially in the wireless realm.