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Industry
Communications (USA)
Revenue
$4 billion
Solution
Reduced Time-to-Market using Cloud

Products

Lead to Order

Comprehensive set of modules to automate the end-to-end business process from lead to order completion.

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Excelacom's consulting expertise and Century Lead to Order software modules removed the roadblocks for this company's product rollouts. We reduced their time to market by 70% and increased their time to revenue by 65%.

Challenges

This company faced two large challenges:

  • Service providers were offering Cloud solutions that competed with this company's traditional product offerings and they did not have an effective Cloud strategy and was losing ground in the marketplace.
  • Their quote-to-cash and customer care processes revealed significant roadblocks that they needed to overcome to rollout Cloud products.

Solutions

We provided Productized Solutions and Consulting Services, including:

  • Analyzed the current quote-to-cash system architecture and processes for the Cloud product portfolio.
  • Designed a recommended processes and systems architecture to support the Cloud Product Portfolio.
  • Validated operational data and the associated analytics.
  • Implemented the Century Product Suite.

Benefits

  • Reduced time-to-market for new product rollouts.
  • Faster time-to-revenue. Removed roadblocks in quote-to-cash process.
  • Improved customer experience and satisfaction through new Cloud-based offerings.
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