- Accelerated onboarding processes and reduced error rates
- Increased customer retention and positive customer experience
The process of automating business operations with the help of robotics to reduce human intervention defines Robotic Process Automation (RPA).
Robotic Process Automation (RPA) software can help when a company has teams of people working on repetitive processes that require jumping from one application to another and completing tasks that are not intellectually intense. RPA is a powerful, quick to implement, and effective solution.
An entity which can mimic human actions
A series of steps leading you to a meaningful activity or task is known as a process
Tasks happen automatically, i.e., without human intervention
Excelacom knows how to help our clients continuously evolve in an everchanging digital environment. We have pioneered some of the latest technologies on the market, and such an approach established our mission. Therefore, our experts and industry-leading consultants are also devoted to this approach. With industry acknowledged authorities, our company is capable of helping you adopt RPA faster and solidify it to avoid mistakes and pitfalls during its implementation, adoption, and exploration. We can help you address RPA challenges with expertise and technology understanding.
To automate tasks that a human was performing, across applications and systems.
RPA is a generic tool using screen scraping and other technologies to create specialized agents that can automate routine office tasks. Currently, RPA is one of the most sought-after Artificial Intelligence application areas allowing companies with legacy systems to automate their workflows. Companies are excited about RPA solutions because:
Knowledge of current market and state capabilities
Establish a business case and clarify the target state if requireds
Establish capability target state
Identify all determinants and map a path
Execute against the mapped path
Excelacom can help you leverage significant gains from the implementation of RPA in your company, as we have implemented and automated numerous processes in one of the largest customer service providers in the world. We are capable of increasing the speed of implementation and adoption with tools, optimized processes, industry best practices, and awareness of potential automation issues confronted with during the process.
Telecommunication Industry is adopting RPA quickly as a critical strategy to help with enterprise planning to improve networks, including changes to performance management, network design, and network digitization. It enables employees to be more productive. Ensures business operations and processes comply with regulations and standards. Additionally, providing improved efficiency by digitizing and auditing process data to enable better customer service.