The process of automating business operations with the help of robotics to reduce human intervention defines Robotic Process Automation (RPA).

Robotic Process Automation (RPA) software can help when a company has teams of people working on repetitive processes that require jumping from one application to another and completing tasks that are not intellectually intense. RPA is a powerful, quick to implement, and effective solution.

Automation
ROBOTIC
PROCESS
AUTOMATION

An entity which can mimic human actions

A series of steps leading you to a meaningful activity or task is known as a process

Tasks happen automatically, i.e., without human intervention

Navigate the challenges

Navigate RPA challenges with Excelacom

Excelacom knows how to help our clients continuously evolve in an everchanging digital environment. We have pioneered some of the latest technologies on the market, and such an approach established our mission. Therefore, our experts and industry-leading consultants are also devoted to this approach. With industry acknowledged authorities, our company is capable of helping you adopt RPA faster and solidify it to avoid mistakes and pitfalls during its implementation, adoption, and exploration. We can help you address RPA challenges with expertise and technology understanding.

What is RPA from Excelacom’s perspective?

To automate tasks that a human was performing, across applications and systems.

Understanding RPA

Understanding RPA

RPA is a generic tool using screen scraping and other technologies to create specialized agents that can automate routine office tasks. Currently, RPA is one of the most sought-after Artificial Intelligence application areas allowing companies with legacy systems to automate their workflows. Companies are excited about RPA solutions because:

  • most large non-tech companies continue to rely on legacy systems
  • a significant number of knowledge workers continue to complete automatable work using numerous methods including some legacy systems

RPA adoption steps

Knowledge of current market and state capabilities

Establish a business case and clarify the target state if requireds

Establish capability target state

Identify all determinants and map a path

Execute against the mapped path

Support Technology/Platform

Support Technology/Platform

  • Enable the tool to automate irrespective of technology and platform to automate manual tasks
  • It supports various automation technologies
  • Desktop automation, Web automation, GUI automation, Citrix automation, Screen scraping, Mainframe automation, SAP automation, SAP S/4HANA Migration, Excel automation, and Macro Recorder
Usability

Usability

  • Enable functional users to drag and drop with less codings
  • Recording capabilities speed up the automation process
  • Able to read from and write to a variety of data sources while executing software robots
Intelligent Automation Bots

Intelligent Automation Bots

  • The Automation Bots is a program that operates as an agent for a user or another program or simulates a human activity
  • RPA Bots are API-agnostic, they also enable new types of integrations and other unique value-added opportunities
  • The configured RPA Bots can manage risk with the same level of conformance to protocols as humans
  • IQ Bot is designed for the 80% of business processes that depend on people to locate and organize unstructured data (deals with unstructured data)
  • Users can automate unstructured data processing, using the latest AI technologies i.e. Computer Vision, Natural Language Processing (NLP), fuzzy logic, and machine learning
Security

Security

  • Since RPA is performing automation by bots, the chance of manual error and data piracy are reduced compared to other technologies
  • RPA is engineered with built-in security to help you meet the most rigorous governance, trust, and compliance requirements

Excelacom RPA methodology

Excelacom can help you leverage significant gains from the implementation of RPA in your company, as we have implemented and automated numerous processes in one of the largest customer service providers in the world. We are capable of increasing the speed of implementation and adoption with tools, optimized processes, industry best practices, and awareness of potential automation issues confronted with during the process.

Employee and Customer Satisfaction

Employee and Customer Satisfaction
  • Accelerated onboarding processes and reduced error rates
  • Increased customer retention and positive customer experience

Efficiency & Productivity Gains

Efficiency & Productivity Gains
  • Improved productivity by robots running 24x7
  • Reduced cost

Enhancing Compliance

Enhancing Compliance
  • Significant improvement in data quality
  • Elimination of redundant data and human errors

Benefits of Excelacom RPA Consulting Services

Telecommunication Industry is adopting RPA quickly as a critical strategy to help with enterprise planning to improve networks, including changes to performance management, network design, and network digitization. It enables employees to be more productive. Ensures business operations and processes comply with regulations and standards. Additionally, providing improved efficiency by digitizing and auditing process data to enable better customer service.

Profitability

Profitability

Agility

Agility

Efficiency

Efficiency

Interoperability

Interoperability

Excelacom RPA case studies

Data Entry

Data Entry

Excelacom automates data entry processes with ease. We focus on communication and media industries, where we address countless data entry work that users do daily. With RPA, we have made data entry look easier by accessing various data sources and processing it into multiple applications. Such an approach reduces a considerable amount of human effort, improves efficiency and reduces errors.

Status Reports

Status Reports

At the end of all phases in project delivery, reporting plays a vital role. Project Managers that handle massive projects have to deal with multiple emails or data points in preparing reports at the end of each project phase, which becomes tedious work. Excelacom has implemented process automation where all the information will be accessed from various sources and formated into desired templates and then triggers an automated report. Reports can be triggered by the end of each phase, or at the end of the day, improving traceability.