CenturyCPQRedefining telecom sales through Seamless integration, Automated workflows, Guided selling, and AI-driven insights for faster, smarter quoting.
Century CPQ is a core business application that fully automates the Configure-Price-Quote process. It facilitates sales managers in keeping track of prospects, accounts, and customers all in a single, user-friendly environment with configurable workflows.
Century CPQ emerges as the leading solution for enterprise telecom sales, earning the trust of four of the major US carriers. Our platform innovates sales operations for complex enterprises and government entities, surpassing standard functionality. We offer a robust network that seamlessly integrates with existing infrastructure, fostering connectivity with leading CRMs and various third-party systems.
At the heart of Century CPQ lies our dynamic framework, encompassing CPQ, Product Catalog, and Orchestrator. This integrated approach empowers teams with guided selling capabilities, real-time marginal analysis, automated approvals, MACD functionalities, and effortless quote cloning and versioning. These features ensure customized recommendations, strategic pricing decisions, and streamlined approval processes.
Century CPQ seamlessly integrates with external systems, enhancing its adaptability and ease of implementation within existing setups. Our platform has successfully integrated with Salesforce, enabling the collection of lead and customer data, configuration of quotes, and seamless synchronization of quote information back to Salesforce. Additionally, Century can integrate with third-party catalogs, allowing for the configuration of quotes using external products.
Empowered with generative and predictive AI capabilities, Century CPQ boosts efficiency, generates recommendations, increases revenues, creates accurate quotes, maintains data quality, and provides personalized customer experience.
Enables you to reduce the time for order creation and manual errors using a guided configuration process from scratch or augment previously successful quotes by asking AI agents in plain English to navigate you through the entire process
Accelerates the time to order and minimizes order fallouts using AI-empowered suggestions for product configuration, terms, discounts, and promotions tailored to the customer profile accessible at every stage of the order creation
Maximizes sales for every opportunity by accessing AI-generated dynamic offerings of related or frequently purchased products or recommendations for how to build product bundles based on customer type to optimize the value provided
Strengthens bargaining power by receiving AI price recommendations for customers’ desired solutions based on price trends, supplemented with Century Competitive Intelligence, enabling you to understand market conditions and sell at the best possible rate
Ask questions in plain English to get comprehensive answers from how-to guides, user manuals, and knowledge bases. CPQ Assistant helps with quote summaries or their status, condition of quote approvals or actions needed, product descriptions, functionality explanations, and everything related to accessing best practices and tools to optimize your performance in Century CPQ.
Century CoPilot, integrated within Century CPQ, delivers telecom-specific AI use cases to support you throughout the sales cycle. From assisting in proposal writing and campaign letters and optimal customer pricing to providing predictions of future outcomes and next best actions, Century CoPilot enhances decision-making. It simplifies the navigation of complex offers and facilitates quote configuration, leveraging our proprietary AI to handle the rest seamlessly.
of all orders revolve around MACD processes,
frequently involving individual pricing structures and tailor-made product configurations
*Excelacom study based on tier 1 operator figures
Single click, multi location move, including complex product hierarchies all while maintaining the pricing structure
Seamlessly add products, services and locations using AI-driven guided selling for maximum cross-selling and upselling
Robust solution with EPC capabilities for rules-based changes to meet customer needs across all locations with sophisticated AI-enabled next best actions and best for customer offerings
Disconnection of single or multiple services or locations, while keeping versioning of orders for quick reconnection
To avoid the data ripple created by performing MACD, we’ve designed a system compliant with the TM Forum Open API Initiative, allowing easy integration with north and south-bound systems to ensure cascading of data across the entire telecom ecosystem.
Century enables seamless digital business operations with advanced automation, offering a comprehensive customer 360 view. This facilitates efficient new sales and MACD for existing clients through an automated selection of offerings with precise pricing and role-based discounting capabilities. Supported by automated or orchestrated approvals and other workflows, Century ensures streamlined processes and enhanced operational efficiency.
Century is an essential application for storing and managing customer information, including assets, vital for telecom companies. Assetization is key for telecom operations, aiding in executing MACD orders by efficiently managing provisioning and tracking inventory changes. Century CPQ’s assetization feature ensures accurate and efficient MACD order execution by comprehensively tracking and managing assets, integrating seamlessly with Century for optimized operational processes and superior customer service.
Century CPQ allows easy configuration of complex quotes with multiple locations and products through the cloning functionality. Orders with the same configurations across all locations can be copied and pasted to all locations. If updates need to be made to the configuration of all locations, the bulk update feature can be utilized to make the update to one location and apply it to the remainder.
Configuration can be performed in a location-based manner, which focuses on customers who have multiple products at each location. Alternatively, product-based configuration allows the product or service to be selected and then associated with the location.
Century natively supports product bundling. Users can configure bundles using the available offerings and create specific price plans. Products can be selected a la carte. However, if they belong to a prebuilt bundle, the system can recognize this and automatically select the bundle.
Century CPQ features a cart summary that can track all the configuration options selected by the user and perform real-time price calculations. The cart is sorted by location, allowing the user to see all the configurations made to each location. Individual pricing is available, allowing the user to see pricing at all levels of the product hierarchy and the total price.
Rules can be configured for each product to ensure an error-free quoting process. Specific products can be made available to customers depending on customer type. This ensures enterprise products remain available only for enterprise customers. Rules can be configured for certain products to ensure necessary features or options for products are mandatory.
Century CPQ allows users to override the base prices of existing products. This feature enhances the user’s negotiation power by allowing an easy method of discounting. With this functionality, special pricing can be easily acquired for customers who order large quantities of products and would prefer a unique discount.
Discounts can be configured in the catalog and applied automatically to specific products or given as a manual option for users to apply to products. Users can configure the discounted percentage as well as who is eligible for the discount. Promotions can be configured and applied in a similar manner to discounts. Rules can be applied to determine which customers are eligible for promotions.
Rules can be configured in Century Catalog to determine how pricing will be applied to products and services. Determinant-based pricing and conditional pricing can be configured. Price plans are available for each level of product hierarchies and rules can be established throughout.
Century CPQ allows for complex quotes for multiple products and sites in an efficient process focused on the business user. Quotes can be modified by users at any time and each version of the quote will be recorded, as well as the user who made changes. Each quote will undergo an approval process that can be a manual or automatic process.
ROI and margin calculations are performed automatically and enhance the user’s ability to negotiate pricing with the customer. Marginal analysis can be done at the individual site level or the entire quote level.
Century CPQ empowers efficient quote comparisons with its intuitive quote cloning feature. This functionality allows users to duplicate existing quotes, easily modifying specific details like term lengths to showcase varied pricing options. This approach proves highly beneficial for customers, as they can readily compare the cost implications of different terms (e.g., 12 months vs. 24 months) and readily identify potential promotions or discounts tied to longer terms. Ultimately, the ease of cloning quotes saves valuable time and simplifies the decision-making process for both sales teams and customers.
We ensure seamless management of your sales cycle through our robust quote versioning system. This functionality meticulously tracks and archives every quote iteration, assigning a unique version number to each update automatically. Moreover, user-specific change logs meticulously record modifications, ensuring complete transparency throughout your sales journey. This invaluable feature not only streamlines collaboration but also facilitates revision history, eliminating the risk of losing vital information during quote adjustments.
Our platform excels at guided selling, seamlessly integrating a user-friendly interface that simplifies the selection process from top to bottom. Users effortlessly navigate through product categories, adjust terms and units, and individualize their selections with ease. Century CPQ allows your sales team to deliver personalized experiences through this innovative feature. Utilizing a questionnaire, we effectively identify your customers’ unique needs and recommend a service based on their responses. This customer-centric approach enhances customer satisfaction while streamlining the sales process for improved efficiency.
Visual Order Designer is an innovative and compact model-driven application that transforms the way telecom operators manage order and design processes. With its intuitive drag-and-drop service design and easy configuration capabilities, Visual Order Designer offers a seamless and efficient solution tailored to the needs of the telecom industry.
Empower your team with intuitive visual tools to revolutionize service design and seamlessly transition from traditional product sales to a cutting-edge solution-centric approach.
Century Visual Designer offers a lightweight diagramming tool to visualize service design and increase service and network management efficiency, transforming traditional OSS into zero-touch network.
- Product hierarchy limitations causing difficulties in the configuration of complex quotes
- Products have to be configured in the catalog prior to being used in CPQ, limiting the migration of legacy products
- EPC built for a single application
- Metadata management resulting in lack of visibility into what has been changed in the EPC
- MACD changes can’t be performed at multiple levels
- Issues with displaying and configuring complex B2B quotes being limited by number of line items
We follow TM Forum standards and utilize their open APIs to seamlessly integrate with external systems that adhere to these guidelines. TM Forum’s standards and APIs streamline the integration process, ensuring compatibility and efficiency for our users. By aligning with TM Forum’s industry-leading practices, we prioritize delivering a seamless and interconnected experience, empowering businesses to optimize their telecom systems effortlessly.