Excelacom realigns business models using a combination of consulting services and technology solutions to enhance the customer journey through every channel, at every touchpoint, including complex company mergers and acquisitions. Implementing a digital-first approach to the core of businesses and driving innovations.
Diving deeper into what digital transformation presents in real-life, we will help you understand the benefits of decisions you would like to implement. Companies that decide to take a digital transformation journey must first define perspective impacts that transformation will present their company from two perspectives.
Organizational readiness is a crucial aspect of enabling sustainable growth.
Digitization of processes and functions enhances a company’s readiness and strong working environment, which are prerequisites to sustainable growth.
An organization is its main inhibitor of change, but also the primary driving force behind transformation. Legacy processes and manual operations are significant obstacles when considering changing to digital processes. Therefore, Excelacom will help you avoid common pitfalls, define digital strategies, select and implement the right technologies required for achieving a higher state of automation, and becoming a paperless office. All of which will minimize manual activities and help you drive collaboration of teams, ultimately developing new business models.
Once an organization is ready to start developing new business models, a collaborative environment needs to be established that will enable the possibility of starting small and expanding the working business model. There is no one-size-fits-all approach. Instead, companies need to have the ability to pilot, test, and run business models that actually work. Additionally, sharing knowledge and success stories will drive other teams to adopt best practices that can be replicated across different business segments.
Transform IT infrastructure to support intelligent, real-time customer interactions
Map processes and increase their maturity level to eliminate the need for completing manual processes and spreadsheets
Invest in the development of a multi-disciplined team with digital business transformation leadership and skillsets
Capture new business by performing an assessment of current offerings, processes, and customer interactions
Customers will pay for services that are convenient, fast, and continuously evolving. Organizations must design their offerings based on what customers would like to experience in the future.
Service providers must adapt their service portfolios by utilizing all industry components and data available to enhance their customer’s willingness to sign up and gain access to integrated, omni-channel user experience.
Service Providers face the challenge of a significant decrease in revenues and margins from voice and SMS services. It’s essential to adapt their business models to compete with OTT companies
Expand digital channels for service delivery, marketing, and sales and allow integration of company efforts with social media
Invest in mobility as the prime channel to improve customer experience
Operators have an excellent opportunity to enhance business operations by extracting data from their current customers and infrastructure
Digital strategy assessment – organization, processes, skills and governance
Digital solutions design and application integration
Performance Analytics and real-time delivery
Process design and enhancement for digital enablement
Opportunity assessment for improving customer experience
Implementation support for customer-facing applications
Requirements definitions for digital solutions
Business models knowledge transfer
Extensive experience in telecommunications, media, cable and software industries
Successful design and delivery of analytics-based solutions across a wide variety of enterprises
Design and implementation of a wide range of devices and platforms
Cloud-based solutions leveraging in-house and third-party applications