Sucess Stories

  • Type:

    Success story

  • Main topic area:

    Professional Services

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Collaborative Healthcare Mobile Portal

Industry

Healthcare Communications (USA)

Revenue

Private

Solution

Provided end-to-end management of a healthcare mobile portal

Excelacom helped this company increase efficiency and accuracy with 24/7 access to patient information to collaborate health plans, hospitals, and physician groups to engage with patients.

Challenges

Patients with ongoing medical conditions needed an easy way to share their vital health and wellness information to multiple healthcare professionals.

Benefits

  • Increased efficiency and accuracy with 24/7 access to patient information to help health plans, hospitals, and physician groups engage with patients.
  • Enriched the patient/healthcare provider relationship with 2-way mobile messaging and automated monitoring.
  • Improved patient/healthcare engagement through automation, increased accountability and enhanced quality of service.
  • Fostered a collaborative care model by providing more transparency and coordination, especially to those patients with chronic medical conditions.

Solutions

  • Provided end-to-end program management for the project.
  • Designed and implemented software, including a mobile portal that was integrated with existing backend database and legacy systems.