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Fast Consumer Digital Design & Delivery

Industry

Diversified Communications Service (USA)

Revenue

$400 million

Solution

Provided end-to-end delivery of a fast consumer digital portal design

With Excelacom's well designed digital solution, this airborne communications company can create personalized campaigns and deliver consistent user interface for all airline customers who purchase WiFi services.

Challenges

  • This airborne communications company needed to launch 10+ airlines each with their own customer-branded interface for purchasing Internet access.
  • A solution must seamlessly integrate into their complex technical environment supporting a continuous connection while in flight at 10,000+ feet.

Benefits

  • Reduced time to market and time to revenue. This company can now onboard new airlines quickly.
  • Improved customer experience with personalized campaigns and a consistent user interface for all airline customers who purchase WiFi services.

Solutions

  • Provided end-to-end delivery of the overall project (requirements, capacity planning/performance, quality assurance, project management).
  • Designed and implemented a software solution, including web portal, mobile portal integrating with existing backend systems (content management system, billing, session management, etc.).