Sucess Stories

  • Type:

    Success story

  • Main topic area:

    Professional Services

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High Growth with Successful New Market Delivery

Industry

Wireless Communications (Canada)

Revenue

$350 billion

Solution

Increased growth with successful new market delivery

Excelacom helped this client implement a solid business structure which facilitated high growth over the last 5 years with 700,000 active subscribers.

Challenges

  • Canadian telecommunications company decided to enter into the wireless market in a very competitive landscape.
  • Current business practice did not support wireless service.

Benefits

  • Superior customer experience. In first 16 days, this company added 5,000 new customers.
  • Solid business structure facilitated high growth over the last 5 years with 700,000 active subscribers.

Solutions

  • Reviewed existing business processes, identified gaps, and delivered a plan to ensure best practices and gain competitive advantage.
  • Managed testing across all subscriber channels and applications (including billing) and provided production support.