Success Stories

Improved Service Delivery


Communications and Media (USA)


$15 billion


Improved Service Delivery

Excelacom designed and implemented a new service delivery process which improved the accuracy of orders by 70%.


This organization was struggling to keep pace with incoming sales orders and delivery. Their existing sales process was decentralized and lacked automation which led to significant fallout during order fulfilment and service delivery.


  • Improved accuracy of orders by 70% with validation checkpoints to prevent leakage and reduce the number of failed installations.
  • Improved time to revenue. With the new streamlined process, order delivery times were more efficient and took less time to complete.
  • Better customer experience. The new sales support channel team and standardized processes allowed the sales team to focus on customers, not on inefficient processes.


  • Reviewed all existing processes and identified gaps within the sales and service delivery organization.
  • Designed and implemented a new standardized end-to-end process.
  • Introduced a new sales support channel to focus on back office functions.