Success story
Professional Services
Our client's initial challenges included difficulty keeping up with incoming sales orders and deliveries, as well as a decentralized and unautomated sales process. This caused significant delays in order fulfillment, service delivery, considerable team friction and significant volumes of manual processes all due to the miss-designed systems architecture.
During the discovery stage, Excelacom found disparity and inefficiency within various groups, with some performing better than others. While there was efficiency among the enterprise's various groups, there was none across the board. As a result, we decided to move our focus from simply being efficient to providing efficiency throughout the entire company.
Client Challenges
Excelacom’s Deliverables
Business Value
We approached this opportunity holistically by taking into consideration the end to end process. Rather than maintaining and improving siloed systems, we approach large-scale operations by examining the entire process and optimizing operating efficiencies throughout the entire enterprise. We accomplished this by integrating systems and developing a roadmap that depicts the ultimate goal.
Solution provided to our client strengthened their relationship between their human process and their system, improved their system silos and expanded their integration offering. Excelacom concluded that the SMB and Enterprise products had to be integrated into existing processes and technology platforms in order to succeed.
Our approach to success was not be evaluated by the capabilities of a single department. Instead we focus on the success of a company by introducing a complete lifecycle from lead to cash, with special emphasis on user experience.
The project's key objective was to improve operational efficiency, which was caused by poorly organized systems that created silos between departments. Excelacom has successfully implemented the following:
