Communications and Media (Puerto Rico)
Increased Efficiency with Automation
This company's existing order entry environment for Internal Retail ordering services was composed primarily of mainframe systems, and lacked the robust functionality required for today's highly dynamic market. Without an integrated "user-friendly" ordering platform, retail service representatives' handling of orders was both time-intensive and error-prone.
- Helped this company to grow a huge customer base with multiple service offerings, including Triple Play, which cut into the Competitor's market quickly.
- Improved efficiency with consistent, optimized business processes.
- Reduced errors due to consolidated order entry process.
- Improved automation between systems and reduced manual efforts.
We provided Productized Solutions and Professional Services, including:
- Created development requirements.
- Managed capacity planning effort and performance.
- Delivered pre-ordering interfaces.
- Developed reports and order tracking tools.
- Managed testing effort (system, integration, and load).
- Project management and delivery.
- Implemented the Century Product Suite.